The Fortifi support suite helps to simplify the customer care process, consisting of knowledge base, tickets, quality assurance and more
Accept support tickets over api or email, with automated customer allocation.
Talk to your customers in real-time to get quick questions solved.
Give your customers the data they need to solve their questions.
Keep ontop of your agent performance, and do not let support quality drop.
Track all your calls between customers.
With some products, its important to be able to guide a customer through a product. With screenshare, this is now possible.