Customer support insights and analytics

Make data-driven decisions to improve your customer support performance.

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Measure and improve your customer experience with intuitive dashboards and comprehensive reporting.

Bring all your customer support data together to get real-time insights and make actionable decisions that will increase customer loyalty and boost team performance. 

View vital insights at a glance

Get instant access to decision driving data using Fortifi Support's single view dashboard.

Evaluate everything from ticket activity to SLA performance in a matter of seconds to ensure you and your team are staying on top of your targets and keep track of your entire team performance.

Seek continuous improvement

Monitor and track your team’s and individual agent’s performance over time to spot areas for growth.

Review chat history, measure response rates against SLAs and monitor chat satisfaction rates to continuously improve the performance of your team.

More Ways To Grow Your Business

Ticket Management

Remove overcrowded mailboxes and forward emails to a single organised inbox.

Fortifi Live Chat

Communicate faster with your website visitors with real-time support through Fortifi Live Chat.

Telephone Support

Make providing stellar customer support easy for your team with Fortifi’s telephone integrations.