Fortifi for Software Companies
Fortifi takes care of everything from welcoming new contacts, running multiple subscription models and providing stellar customer support, to make your life easier.
Common Problems in Software Teams
Managing complicated payment methods
Subscription billing can get complicated with the amount of plans, payment periods and add-ons that are involved.
Your business needs a software solution that handles every part of the billing process, giving you peace of mind that you are going to get paid on time.
Onboarding and nurturing customers
The moment a customer signs up for your software, you need to guide them through the process of getting started on your platform.
You will never have the time or resource to email each customer individually, so you need to use a platform that allows you to automate the entire process.
Providing exceptional customer support
Often what sets software companies apart, is the level of support that is provided to customers when they need it the most.
You need a customer support software solution that allows you to set different SLAs on customer service levels, departments and email topics.
Track the results of your email marketing
Not only can you track the results of your email campaigns using metrics such as open rates and bounce rates, using Fortifi Messenger’s reporting, your team can also monitor the response each individual has with your emails over the entire customer journey.
Use Fortifi Marketing to track each of your contacts as they engage with your communications, all the way through to purchase.
Fortifi processes over 1 million active monthly subscriptions for our customers.
Get started or book a demo with one of our team to find out how we could be helping your scale your business and manage your subscriptions with ease
Make sure you get paid on time
Set up all of your payment plans in Fortifi Billing and allow your customers to choose from those plans using a variety of different payment methods.
Fortifi handles all of the billing procedures, from fraud protection, dependent and prorated subscriptions, giving you peace of mind that you will get paid for the product you are providing.
Provide consistent, memorable customer support
Fortifi handles all of your customer requests and re-directs them into one, easy to handle inbox.
Manage your service level agreements, set priorities and define queues for your feature requests, support requests and your sales enquiries, so you never miss a reply again.
Support your customers, no matter the time or place
The great thing about software is that there are no physical barriers to how far your product can reach, but your team can't be available every minute of every day. Even if you have teams across the world, there will be wait times to getting a response to what could be a really common and easy question.
A knowledge base allows your team to deliver a fantastic customer experience 24/7. Give your customers access to the answers they need in one searchable base. From FAQ's, tutorials and product downloads, you knowledge base is full of content your customers need to quickly answer their own questions.