Knowledge Base

Give your customers the data they need to solve their questions, scale your customer support and improve team collaboration.

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Why Do You Need a Knowledge Base Software?

Deliver 24/7 support

Provide consistent customer support, even if you are not in the office. Give your customers access to solutions they need, without waiting for your reply.

From FAQs, product guides and tutorials, your customer service response can now cross time zones, to anyone, anywhere in the world.

Reduce pressure on your support team

A well documented knowledge base can help reduce the number of calls made to your phone lines and emails in your inbox.

Organise articles into categories to make for easy navigation. Cut down on your costs whilst improving your customer support, with a knowledge base from Fortifi. 

Use your knowledge base for a greater self-service experience, whilst unlocking the potential of your support agents. 

Your frequently asked questions, all in one place.

Create and organise content that you can easily share with your customers, anytime, anywhere.

By giving your customers complete access to your FAQ area, you can improve resolution time and reduce strain on your customer support team.


Support your customer service team

Give your team quick and easy access to the solutions they need to run an exceptional customer service desk and improve customer happiness.

Point customers in the right direction of commonly asked questions, so your team can focus on the unique and more complicated support cases.

Self service FAQ centre for your customers

Create articles that reduce your wait times and guide customers to the answers they need.

Take customer’s most frequently asked questions and turn them into a knowledge base of helpful articles and guides.

Support customers across the globe

Fortifi’s knowledge base software allows you to provide support to everyone, wherever they are in the world.

Translate your articles into over 100 different languages, ensuring you provide the memorable and consistent of level of support that is right for everyone. 

Custom branding and layout

Customise the look and feel of your knowledge base with your logo, colours and images to match your brand. 

Organise your articles into categories and set the order and layout for them to be shown, making finding the correct answers quick and simple.

More Ways To Grow Your Business

Ticket Management

Convert support emails into tickets to easily track and manage enquiries and never miss reply again

Fortifi Live Chat

Provide real-time, instantaneous support to your customers with live chat on your website .

SLA Management 

Make sure you never miss a reply again by easily keeping on top of your service level agreements.