Why Do You Need Remote Support Software?
Be there when your customers need you
When your client has a problem with their device, they need you to respond and resolve the issue as soon as possible.
Fortifi and ConnectWise allow you to connect instantly with your clients devices to ensure you are providing the best service possible.
Real-time convenience for customers
Whether your client is on the other side of the world, or just around the corner, Fortifi and ConnectWise allow you to work with your clients when they need you.
Build customer confidence by being there when they have an issue with their computer and solving the problem quickly and easily, with the help of Fortifi and ConnectWise.
Securely connect with your customers
Troubleshoot, control devices, and resolve customer problems quickly through Fortifi with our integration with ConnectWise.
Using your ConnectWise Control account, moderate and control sessions to offer remote support, to customers across the globe.
Remote session performance reporting
Get details on how your remote sessions are handled with reporting in Fortifi. Receive data on session time, wait time and handling agent to measure the performance of your team.
Connect to your Fortifi CRM
All session data is automatically stored against the appropriate customer account page in your Fortifi CRM. This gives you and your team quick and easy access to previous support requests, whilst facilitating data sharing across your entire organisation.
More Ways To Grow Your Business
Know who is calling and their engagement history, before your agents pick up the phone.
Never miss a reply by easily tracking your service level agreements for specific topics and customers.